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Ah, the wonders of outsourcing...

I got home from work yesterday and checked my email as I always do. After deleting about twelve offers to let me in on fabulous unclaimed fortunes in Nigeria, I took my Scoobert out to poop. When I came back in, I found that I had lost my interet connection. I've had DSL for several years now, so I know the drill; I unplugged the modem, unplugged the wireless router and turned off the computer, then I turned everything back on. Still nothing.


So I called up Verizon tech support to find out what was going on, and I got a polite young lady with a thick Indian accent. Yes, I was routed to India to find out what was going on in Northwestern Pennsylvania. Again, she was terribly polite, but I could barely hear her and had to keep asking her to repeat herself. I asked her if there was a problem with the lines because it has been horribly windy around here lately and we actually had a brief power outage earlier in the day. She said there wasn't as far as she could tell and proceeded to walk me through turning everything off and on again.


Nothing.


Then we released my IP address and renewed it.


Nothing.


Then we disabled my network adapters and re-enabled them.


Nothing.


Then we removed the wireless router from the system to see if that was the problem.


It still didn't work.


She said that was all she could do and put me on hold so someone else could help me. I sat there on hold for about fifteen minutes. During all this, my wife Dolores had come home, fixed dinner and ate with the kids (note to self--next time, we get a speaker phone) while my dinner got cold. Finally a gentleman came on, and I could tell by the suddenly increased volume that I had somebody in the U.S. I explained the problem to him and elaborated on what steps we had already taken. He asked if he could put me on hold for a moment more. When he came back he told me that there was a problem in the line in my town and that DSL was out for about 350 customers here. He promised it would be back on within a couple of hours.



Gahh.


I had to wait for over an hour on the phone and all but perform oral sex on my computer so they could tell me it wasn't on my end? Wouldn't it make so much more sense to actually run a test on the lines before making a customer do all this? Are they saving so much money by having the first line of tech support outsourced to other countries that it's worth pissing off their customers?

Tennyson's Ulysses still resonates with me

I've never had a problem telling my classes when we hit a poem or work that I'm not particularly enamored to, mainly because I want them to know I'm serious when we begin something that is one of my favorites. This unit we're doing a number of works that I'm very fond of, but none more so that Alfred, Lord Tennyson's "Ulysses." Ulysses, of course, is the Roman name of the Greek hero and protagonist of Homer's epic poem The Odyssey. It tells the tale of the king of Ithaca's ten year voyage home, and though he never stops trying to reach his kingdom and family, he enjoys the many adventures he has along the way. Tennyson's poem is continuation of that story that picks up several years after his return. Ulysses tires of the mundane and tedious duties of tending to his homeland and yearns for a return to the adventurous life he once knew.

"How dull it is to pause, to make an end,

To rust unburnished, not to shine in use!"

Thus, he turns his kingdom over to his son Telemachus and begins a dramatic plea to his old crewmates (those who didn't sail with him on his last voyage, apparently) to join him on one last glorious adventure.I've loved this poem for decades. I inherited most of my grandmother's books when she died, and one of those books was an old collection of Tennyson's works that smelled of attics and memories. I enjoyed Tennyson's poetry as far back as seventh grade because of his affection for classic heroic subjects like King Arthur and Odysseus, and I've always been a sucker for heroic fiction.

Yet it wasn't until college that I truly appreciated it, and for that I have to explain the time frame. I was going for my teaching certification at Edinboro University back in 1990. This was just shortly after the fall of the Berlin Wall and near worldwide collapse of Communism.

To those for whom the Berlin Wall is merely the stuff of text books and retrospective segments on Channel One, I will say that these were exciting times. The world was divided between East and West for as long as I'd been alive, and nothing represented that delineation more than that dour piece of masonry, machine gun posts, and barbed wire. Seeing it topple and be smashed by thousands of frantic Germans seemed like a vindication of everything I'd ever read that pontificated on the virtues of Freedom and Democracy. The only bastions of the Communist menace left it seemed were Cuba (big whoop) and China...and China seemed like it was next.

I remember watching the events in Tianamen Square unfold over the course of a few days. It seems odd now to think about it without also feeling the sense of horror and loss that accompanies the knowledge of how it inevitably turned out. I remember how exciting it was to see the hundreds, then thousands of young men and women gathering to request, then demand a measure of democracy in their country.

I didn't have any reason to think they wouldn't succeed; after all, Communism had been shown not to work, and the name U.S.S.R. was already being measured for a coffin and plot for it was being dug to lay it to rest in the potters' fields of new social studies books. Nothing seemed more impressive to me at the time than the way the protesters (almost instantaneously it seemed) erected their own version of the Statue of Liberty. It was one of the most interesting times I could imagine being alive.

I had forgotten, however, that "may you live in interesting times" is considered a Chinese curse.

Dictatorships are notoriously fond of remaining in power, and the old, morally bankrupt men running China were no exception. They sent the People's Army in to quell the protests by any means necessary. The dread we felt watching the tanks rolling down the street towards the students was tense enough, but the tension was amped up to an unbelievable degree when we first saw the now iconic image of the lone student facing down those tanks while armed only with a book bag.

We don't know this guy's name or face. I'm still not sure we're 100 percent positive it was even a guy, but his actions in front of those tanks that day redefined the way I look at heroism. Standing in front of moving tanks in the United States would be risky proposition, but here we have oversight, we have the media scrutinizing everything the military does, and we have redress for grievances. In China none of that can be counted on to make a tank commander pause to consider the consequences when he finds 120 pounds-soaking-wet agitator yelling at him from in front of his fifteen ton vehicle. By rights that kid should have become a big flat slice of street pizza. But he wasn't. After a stand off of more than a half hour, this kid cajoled, coerced and shamed the tanks into turning around.

That student had no way of knowing that he'd succeed that day. In fact, having lived in China and knowing what his government was capable of, I'd dare say he had to know he was likely going to his death.

He did it anyways.

The next day, of course, the tanks came back. They did not stop or turn around, and hundreds, perhaps thousands of protesters were killed or imprisoned, and to this day China remains a hidebound dictatorship.

So what does this have to do with "Ulysses"?

When we read this poem back in Edinboro, the professor had decided to show off some newfangled presentation material for the poem that involved watching various images of heroic acts caught over the years while a Shakespearean actor read a stirring rendition of the poem in voice over. There were many images that we're all familiar with: Martin Luther King giving a speech, the flag planting at Iwo Jima, the rescuers pulling baby Jessica out of a well in Texas. But when the poem got to the end,

"It may be that the gulfs will wash us down: It may be we shall touch the Happy Isles, And see the great Achilles, whom we knew. Though much is taken, much abides; and though We are not now that strength which in the old days Moved earth and heaven; that which we are, we are, One equal-temper of heroic hearts, Made weak by time and fate, but strong in will"

The presentation focused on the scene with the tanks. And when it got to

"To strive, to seek, to find, and not to yield."

The image froze and zoomed in slowly on the grainy image of the young student. And at that point I got it.

Heroism isn't about doing the right thing knowing you're going to succeed; it's about doing the right thing even when you know you will probably lose. See, Ulysses doesn't plan on coming back from his voyage. He knows he will likely bump into Achilles, the great hero who died in the Trojan War. Doesn't matter--he's going anyways. True heroism is doing what's right for the sake of doing what's right. I probably wouldn't have picked up on that had I not scene a modern day Ulysses holding a book bag on a dangerous street in China back in 1989. Like his Greek counterpart, he realized the gulfs were ready to wash him down, but he faced them anyways because it was the right thing to do.

Getting love from Stephen Colbert, part II

In case anyone is interested, the request from Titusville Middle School that Stephen Colbert mentioned on air this week was completely funded by the next morning. More, apparently the good will spilled over into the rest of the district because this morning three other teachers received word that their requests were also likewise fully funded by donations made via donorschoose.org. Seriously, what Colbert is doing is just too cool for words.  Now if you excuse me, I'm going to go finish putting my request for funding together.

How can such a great presentation make me feel so lousy?

Yesterday was an in-service day in my district, and rather than the usual meetings and rigmarole those days normally entail, we had a guest speaker, Dr. Willard Daggett of the International Center for Leadership in Education. Dr. Daggett is an impressive speaker who has the ability to hold an audience's attention through a presentation over five hours long (well, we had lunch in the middle). 

 

The problem is that it was one of those presentations that contained information that I'm sure will keep me up nights if I think about it too much. I'm not going to go into details here just yet, as I am still sorting through all of it in my mind, but in essence he spelled out in very real terms the challenges to education in the United States that will be occurring in the next decade or so, and by extension he outlined the challenges to the country as a whole as well. And, to me at least, it's not pretty at all. Don't get me wrong, he did give numerous ways to help improve education here, but I think an unintended byproduct was that he made me feel that in a lot of ways, it would be rearranging the deck chairs on The Titanic.

My Senior Final Exam Question

Two weeks until final exams. Geez I think I only finally got all my students' names right last week. How do you determine in one test how much your students are taking away from your class?  Unlike President Bush, I don't feel that one single test can do such a thing, especially for the complex issues and ideas we discuss in my senior class.  The closest I've been able to come is this essay question.  This is what I gave my seniors about a week ago:

 

There is an unsettling trend in government today. Politicians have either been making overtures toward replacing the humanities (Art, Music, Literature, etc.) with more “relevant” material (composition and math), or pushing out the humanities with their insistence on copious standardized tests.

 

Assume that the Pennsylvania Department of Education (PDE) has announced that they are going to remove literature from the English classroom and make it straight composition writing, vocabulary, grammar and mechanics. You have the opportunity to write a letter that will be read by the determining body of the PDE. Defend keeping literature in the classroom. You must use at least one work from each of the periods we covered in class during the course of the year and explain how it is a good example of what literature has to offer our society.

 

You may use your notebooks as reference during the writing. You may not have a prewritten composition when you come to class. Your best bet is to have a well thought out outline of your points when you come in.

 

A good grade on this final means that you not only did well in this class, but that you have the potential to go out into the “real” world with the ability to think critically and question authority rationally—skills which will enrich your life no matter what your eventual career may be.

Poetic Bloodline

As the year wraps up, I always try to reinforce one last time to my seniors how important literature and poetry have been to the health and well being of humanity. After one of my spiels, a senior in my fourth period class sent me the link to this peom that was featured on HBO's Def Poetry series.

 

 

 

 

 

Freestyle isn't normally my cupa'joe, but this one did raise the hair on the back of my neck.

Clever AND Righteous

In the past few years I've become increasingly pessimistic about the state of the world, and I know it. However, sometimes somebody comes up with something that makes me think maybe we are intelligent enough to be able to make it to the next stage. The invention below is one of those things. It's ingenious, efficient, and environmentally friendly.
Find more Science experiments videos

Indignation And Condescension At The Movies

A few months ago I started getting links from some of my more conservative friends and family to sites containing trailers for Ben Stein's movie Expelled, which purportedly exposes the hypocrisy and wrong-headed thinking of elitist educators who are so thick that they refuse to give any credence to the idea of "intelligent design." I got them because people tend to think of me as someone who appreciates humor, and, I guess, because I must need saving from the heathen ideas that have corrupted our institutions of learning (y'know...like the ones I've taught at for the last fifteen years). I have not seen this movie yet, but from the previews and reviews I've seen, Stein comes across as smug, condescending, and disdainful of anything that does not support the thesis of the film.

 

Today online, I came across the trailer for a new movie by comedian Bill Maher called Religulous. From the trailer, the movie apparently exposes the hypocrisy and wrong-headed thinking of religious believers who are so thick that they refuse to give any credence to the idea of intelligent thought. This movie isn't out in the theaters yet, but from the preview, Maher comes across as smug, condescending, and disdainful of anything that does not support the thesis of the film.

 

While I do have definite feelings that favor one side over the other, I find myself rolling my eyes at both these films. Neither one appears at all interested in giving the other side anything that resembles fair representation. All they seem interested in doing is stirring up ill will against those in philosophical opposition to them. Enough, please. I'm fed up with dividing this country into us and them camps. I'm tired of being told one side is evil by advocates of the other. We've had more than a decade of that in politics, and now when we finally have two political candidates who seem to be focusing on what they consider their own strengths rather thane their opponent's potential weaknesses, I don't want it spilling over into full blown religious conflict. History shows those kinds of conflicts don't have happy endings. Ever.

 

You want to debate religion, fine...debate it. Rationally. No name calling, No mocking the other side. No ad hominem attacks. I don't see it happening though, as rationale discussion doesn't usually make good theater.

What the hell is WRONG with some people?

It was crowded at some early voting centers in North Carolina Sunday.  Not only because of a strong voter turn out but because of a crowd of protesters heckling the aforementioned voters.

Yes, heckling.

A large crowd of McCain/Palin supporters stood outside a voting center and shouted out at voters that "Sunday is for church, not voting," and yelled out that Obama is a "terrorist."

It should be mentioned that most of the voters were black and most of the protestors were white.

Don't take my word for it.  Here's video:

 

 


 

I was too young to truly remember the civil rites battles of the 60s, but apparently history has felt obliged to do an encore performance for us.  What the hell is wrong with people?   Do they not see that what they are doing flies utterly in the face of everything America purportedly stands for?

I hope that upon seeing what they have unleashed (I don't think we can say they created it--just scraped off the caramelized shell of civility), John McCain and Sarah Palin shudder at how history will portray them.